Cancellation Policy for Shipley Center Trips and Tours
Shipley Center trip payments are due within one week of making reservations, and your payment guarantees your spot on the bus. We accept cash, checks and credit cards (Visa, MasterCard, Amex, Discover). A maximum of 20 GREEN activity bucks can be used on a trip.
If you need to cancel your reservation, the preferred course of action is transferring the funds to another trip/tour at a future date (roll-over). The Trips coordinator keeps a detailed record of these roll-over funds. One does not have to decide immediately which trip to take. If a refund check is preferred, a handling fee of $10 will be assessed. Please note that refund checks can take 7-10 days to process.
Refunds will not be given for ‘big shows’ or overnight trips, which require significant outlay of funds by Shipley Center for ticket purchase, or any trip cancelled after the published deadline date. The Trips coordinator keeps waiting lists whenever possible and will make every effort to re-sell a ticket. However, there are no guarantees and any efforts that can be made on your part to find another buyer are appreciated. If the ticket is re-sold through the Tours Office, a refund check (minus the handling fee) or a ‘roll-over’ will be offered.
We understand that some trips get cancelled by the Shipley center due to low numbers or other unforeseen circumstances, such as snow. We will always offer to transfer your funds to another trip first, while offering a refund without penalty second. However, some trips such as ‘big show’ or overnight trips may not be able to be fully refunded for any reason, this will be disclosed on the trips sheets. Refunds will not be issued for unexplained absences (no show) or inclement weather speculation, when we have determined that a trip is safe to take. As well, refunds in any form may not be made for cancellations made within 48 business hours, in which a replacement cannot be found.
All ‘roll-over’ money that has been on account past 18 months will be considered a donation to the Shipley Center, and a receipt for tax purposes will be issued. The Trips Coordinator will attempt to contact the person named on the account prior to processing the ‘roll-over’ money as a donation.
posted Jan 2016
Please park in the grass/dirt lot across from the Shipley Center
when you come for a trip!